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JANE DEE - CARE COORDINATOR

Where are you based?

I am home based in Ramsbottom, Lancashire but I also work from our Penrith office several times each week.

Tell me a little bit about yourself?

During my teens I was a really keen gymnast and trampolinist and competed in national events. I worked as a children’s rep overseas with Thomson Holidays and became manager. I loved the job so much that I stayed for over 9 years. I still enjoy travelling.

I moved into the care sector on my return to the UK over 10 years ago. I want to develop within my current role, so I am continuing my studies which I really enjoy.

What do you do at A Chance for Life?

I am care coordinator for the company and oversee all employment aspects of our support staff, including induction & training, supervisions, risk assessments and most importantly having regular communication with them to ensure they meet quality standards and feel part of the team.

Take us through a typical working Monday

Every Monday is different! Touching base with support staff is important to me. I check that all is well and ensure they get the support they need. I might need to plan the next staff training event or arrange any supervisions that are due. I’ll also liaise with case managers during recruitment and plan inductions if they are required.

How did you get started in the industry?

Whilst at Thomson Holidays, it became clear to me that I enjoyed helping people. When I returned to the UK I got my first job in a residential home and found that the care sector was something I wanted to pursue. I then started my training and moved on from working in the residential to working with clients in the community until I became a team leader.

What makes A Chance for Life different?

The ethos is one of enhancing people’s lives in a person-centred approach. We are a small team with a huge amount of clinical experience. I like the fact that we always strive to put every client’s needs first and that we ensure that the support team feel valued and supported during their career with the company.

What makes you want to go to work?

I carried out an assessment for a client who needed a support worker following an accident on his way to work, which had devastated his and his family’s lives. I realised then that the work I and my colleagues do makes a difference to him and to everyone we help. It is this that makes me want to go to work.

I also like feeling part of the team, knowing that you have support from your colleagues.

What is your biggest claim to fame?

Meeting Bucks Fizz! (showing my age)
Having a cheeky kiss with Gary Webster (Minder)

What are your top three tips for someone looking to get their hands on a job like yours?

1. Be approachable and calm, listen to your staff and colleagues and be able to solve ‘people’ problems
2. Empathise with the people you are supporting
3. Be flexible with your ideas as all staff are different