1. STEP 1
If you wish to make an informal complaint please contact the Office Manager in the first instance, who will ensure that the relevant person receives the details of your complaint.
The relevant person should be able to resolve the issue for you.
2. STEP 2
If the issue is not resolved fully to your satisfaction you can ask that the matter be referred to Head of Clinical Services.
If the issue is still not resolved fully to your satisfaction you can make a formal complaint.
1. STEP 1
If you would like to make a formal complaint you should make the complaint in writing to the Head of Clinical Services.
2. STEP 2
The Head of Clinical Services will inform you of any developments and actions taken within 5 working days.
3. STEP 3
If you are still not satisfied with the procedure you can take your complaint further. You can lodge an appeal with A Chance for Life Ltd which will be reviewed by the Director.
4. STEP 4
If you wish to seek external advice, you can send your complaint to CQC, Social Services, or the Local Government Ombudsman.
STATEMENT ABOUT COMPLAINTS
A Chance for Life Ltd will always aim to resolve your complaint/s inhouse. If you are not fully satisfied, you can contact any of the following services in writing or by telephone:
Adult Social Care Services Cumbria Safeguarding Hub (children)
3rd Floor, Cumbria House Skirsgill Depot
117 Botchergate Penrith
Carlisle CA1 1RD Cumbria CA10 2BQ
Tel: 0300 303 3249 Tel: 0333 240 1727
Email: email@example.com Tel: 03000 616161
Local Government Ombudsman: Tel: 0300 061 0614
Nov 7 2019
OT Week 2019 “Small Change, Big Imapact”
The 4 – 8 October 2019 was the Royal College of Occupational Therapist’s OT Week. We enjoyed taking the time to look closely at the brilliant work of our OT’s, and of course celebrating their achievements in the office. During OT Week 2019 we joined in the “Small Change, Big Impact” Campaign, […]
Oct 4 2019
A Chance for Life Ltd. Business of the Year 2019
We were shortlisted for Business of the Year in June 2019, alongside Laura J Entertainment and Thea’s Lakeland Walks. Nominations were collected by the Penrith Chamber of Trade of Commerce, with shortlisting based upon both the number of nominations, and the reasons for nominations. On Friday 4 October 2019, a small […]
Sep 20 2019
NABIF Conference 20 September 2019
The Northern Acquired Brain Injury Forum are a group of individuals and organisations with a keen interest in, and vast experience of, acquired brain injuries. Louise Chance hosted this year’s NABIF Conference on Friday 20 September 2019, between 12pm and 2pm at Sunbeams Music Centre, Stoller House, Redhills, Penrith, CA11 0DT. Sara Fisher successfully […]