1. STEP 1
If you wish to make an informal complaint please contact the Office Manager in the first instance, who will ensure that the relevant person receives the details of your complaint.
The relevant person should be able to resolve the issue for you.
2. STEP 2
If the issue is not resolved fully to your satisfaction you can ask that the matter be referred to Head of Clinical Services.
If the issue is still not resolved fully to your satisfaction you can make a formal complaint.
1. STEP 1
If you would like to make a formal complaint you should make the complaint in writing to the Head of Clinical Services.
2. STEP 2
The Head of Clinical Services will inform you of any developments and actions taken within 5 working days.
3. STEP 3
If you are still not satisfied with the procedure you can take your complaint further. You can lodge an appeal with A Chance for Life Ltd which will be reviewed by the Director.
4. STEP 4
If you wish to seek external advice, you can send your complaint to CQC, Social Services, or the Local Government Ombudsman.
STATEMENT ABOUT COMPLAINTS
A Chance for Life Ltd will always aim to resolve your complaint/s inhouse. If you are not fully satisfied, you can contact any of the following services in writing or by telephone:
Adult Social Care Services Cumbria Safeguarding Hub (children)
3rd Floor, Cumbria House Skirsgill Depot
117 Botchergate Penrith
Carlisle CA1 1RD Cumbria CA10 2BQ
Tel: 0300 303 3249 Tel: 0333 240 1727
Email: email@example.com Tel: 03000 616161
Local Government Ombudsman: Tel: 0300 061 0614
Aug 12 2021
Neurocare Physiotherapy Now Part of A Chance for Life Ltd
Respected neurological physiotherapy provider Neurocare Physiotherapy now falls under the umbrella of complex case management and rehabilitation specialist A Chance for Life Ltd. For almost two decades, Neurocare Physiotherapy has treated patients across the north- west of England for neurological conditions such as stroke, multiple sclerosis, Parkinson’s, foot drop, head injury and other disorders. For […]
Jun 18 2021
Stoddah Gate Barn
Independence, growth and enablement of people is pivotal in our work here at a Chance for Life. This October, we will officially open Stoddah Gate Barn. We are so excited to share this news, and of course there is more information to come, but we just couldn’t wait any longer. Stoddah Gate Barn […]
Mar 19 2020
NEW CONTACT DETAILS FOR HEADWAY NORTH CUMBRIA
NEW CONTACT DETAILS FOR HEADWAY NORTH CUMBRIA E-MAIL: firstname.lastname@example.org HELPLINE PHONE: 07508 111834 HEADWAY UK DIRECTS ALL BRANCHES TO STOP EVENTS AND MEETINGS FOR THE FORESEEABLE FUTURE Dear All, You will all be aware of the rapidly changing situation due to the COV-19 pandemic. This will undoubtedly have a major impact on all aspects of our […]